VIAD

  • LOCATION MANAGER

    Location : Location
    US-MT-Glacier National Park
    Job ID
    2017-9347
  • Overview

    Assumes total responsibility for assigned location and staff.  Manages hotel to assure efficient and profitable operation.  Establishes tone for property.  Administers employee personnel policies on location. Delegates authority and assigns responsibilities to department heads. 

    Responsibilities

    1. Manages (plans, directs, supervises, evaluates, rewards, and disciplines) all tasks performed by department managers and staff. 
    2. Ensures the safety and protection of property, guests and employees. 
    3. Communicates on a frequent basis with General Manager’s Office and other central service areas, especially regarding any unusual situations. 
    4. Ensures effective employee assimilation upon arrival. Including; assigning staff accommodations, explanation of policies and expectations, property tour, introduction to department managers for schedule and uniforms, etc. 
    5. Establishes a tone of professionalism, positive thinking, and promotes a culture consistent with organizational values. 
    6. Builds and fosters team environment among all staff members. Model’s the way to promote a positive can-do attitude, ensuring exceptional guest service. 
    7. Works with People & Culture to assist with employee transfers, promotions, coaching, disciplinary action, terminations, etc.   
    8. Meets daily with Department managers to discuss operational needs, occupancy, staff concerns, productivity, daily forecasts, sales goals, etc. 
    9. Holds regularly scheduled staff meetings with department heads to review and update budgets, forecasts, hotel activities, etc.
    10. Works with Location Accountant to assign manager’s operating banks. Plans and distributes change to outlets when necessary. 
    11. Works with Chef, F&B manager on food and liquor cost and their controls. 
    12. Reviews and approves all department schedules to ensure efficient staffing and productivity levels are maintained. 
    13. Ensures Managers have the necessary tools to operate. Follows up on operational needs, staffing, training opportunities, etc. 
    14. Resolves guest and employee concerns tactfully and in a timely manner. 
    15. Conducts routine weekly dormitory inspections ensuring safety and cleanliness guidelines are followed. 
    16. Frequently inspects rooms, public areas, and kitchen for cleanliness and condition. 
    17. Will assist in specific departments when necessary.
    18. Enforces and follows all Company policies and regulations. 
    19. Performs other duties as assigned.

    Qualifications

    • 3-5 years previous hotel GM, guest service management experience is required.  
    • ­­­­­Hotel/restaurant degree or equivalent experience required.
    • Experience in seasonal hotel or concessions operations is preferred.
    • Excellent organizational, time management, communication and interpersonal skills are required.
    • Must possess ability to communicate effectively both orally and in writing with all levels of management.
    • Previous experience with public speaking recommended.
    • Must be friendly, outgoing, enthusiastic and courteous in dealing with guests and co-workers.
    • Must be able to handle guest concerns in a professional and tactful manner.
    • Must use tact and discretion due to exposure to confidential matters.

    Work Environment

    • Hotel & Hospitality operations in a National Park environment.
    • Job requires working long hours, evenings, weekends, and holidays.
    • Flexible scheduling is required.
    • Non-smoking environment.

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