VIAD

  • HOUSEKEEPING MANAGER

    Location : Location
    US-MT-Glacier National Park
    Job ID
    2018-11478
  • Overview

    The Housekeeping Manager ensures the highest quality standards are met in clean, orderly, attractive, and properly stocked guestrooms and public areas while controlling amenity and linen supplies/quantities, labor, and hotel inspections.  Models the way and sets the example for all staff. Must assist in other departments or with other job duties as requested or necessary.

    Responsibilities

    • Arrives to work on time and in proper uniform.
    • Schedules all housekeeping employees to ensure adequate day and night housekeeping coverage.
    • On a daily basis assigns employees their keys, workstation areas and special instructions.
    • Working with the Location Manager, ensures quality services are provided on a daily basis.
    • Maintains inventory control of master keys
    • Works within the budget allowances set by GPI.
    • Inspects all rooms, public areas and dorms to ensure conformance to the Company’s prescribed standards of cleanliness is met.
    • Checks discrepancies regarding daily rooms report with Front Office Manager.
    • Inventories stock bi-weekly to ensure adequate supplies and makes warehouse orders.
    • Schedules evening turn down service when required.
    • Communicates with the Central Laundry Manager on linen needs. Oversees the sorting of soiled linen and receiving of clean linen.
    • Investigates complaints regarding housekeeping service and takes corrective action.
    • Assists room attendants with cleaning and room make up responsibilities, when necessary.
    • Works closely with the Front Office Manager and maintenance personnel to ensure rooms and public areas are not used unless all maintenance items are taken care of and rooms are truly vacant and clean.
    • Organizes and directs the Department training programs to ensure all safety and cleanliness standards set by the Company are met.
    • Maintains a clean and organized work area, including linen closets, housekeeping carts and office.
    • Resolves personnel problems and makes recommendations to the Location Manager.
    • Is in charge of the Lost and Found Department, including keeping all found items locked safely away and inventoried by day, room number and the person who found the item.
    • Patrols the total premises daily to note lack of attention to established standards.
    • Enforces all Company policies and regulations.
    • Assists in other departments or with other job duties as requested or necessary.

    Qualifications

    Ideal Experience 

    • Prior industrial/commercial housekeeping experience preferred.
    • Prior housekeeping management experience required.
    • Strong organizational and interpersonal skills required.
    • Must have the ability to organize teams to promote efficiency and monitor their progress.
    • Ability to effectively lead and work as part of a team.
    • Must be organized, with an eye for detail.
    • Must complete mandatory training period after arrival at appointed location. 
    • GPI will provide training that will include the review of the Housekeeping Manual, and the understanding and training in HOW-WHAT-WHEN-WHY use of approved/authorized detergents, chemicals in the daily cleaning of guest accommodations, bathrooms and public areas.
    • Commitment to the quality Housekeeping Standards learned during the training period.
    • Must be able to relate with guests in a courteous and friendly manner.
    • Must be able to work in a courteous and friendly manner.
    • Must be able to handle guest concerns in a professional and tactful manner.
    • Must be friendly, outgoing, enthusiastic and courteous in dealing with guests and co-workers. 

    Critical Competencies

    • Must communicate clearly, both verbally and in writing, with a solid attention to detail.
    • Must bring a keen eye for detail, organization, safety and cleanliness to improve GPC operations
    • Must bring a positive, helpful, team-oriented, “we can do this together” attitude to all aspects of the job that inspires others
    • Must exhibit a real curiosity about the business for GPC and for Pursuit overall
    • Must ask good questions and drill down into details to improve the business
    • Must process information quickly and take initiative to recommend solutions to challenges
    • Must stay cool under pressure by being resilient, adaptable and flexible

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions. The successful candidate must be willing to relocate to Montana and must be eligible to work in the United States.

    Work Environment

    • Guest and employee accommodations and public areas of a historic hotel/motor inn.
    • Job requires constant walking, bending, lifting, stretching and moving, including climbing staircases.
    • Job requires working long hours, evenings, weekends and holidays.
    • Non-smoking environment.

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