VIAD

  • CONCIERGE

    Posted Date 4 weeks ago(03/28/2018 5:57 PM)
    Job ID
    2018-10636
    # Positions
    0
    Location
    Montana
  • Overview

    The Concierge is an interactive, guest service focused position. This position will have continuous dealings with the public, provide general information to guests & employees, and arrange and book activities in and around Whitefish and Glacier National Park.  Must assist in other departments or with other job duties as requested or necessary. 

    Responsibilities

    • Works in conjunction with Guest Services at front desk, to assist with a variety of guest & employee needs.
    • Will arrange guest activity bookings, that may include; boat tours, horseback rides, golf tee times, rafting trips, shuttle transportation, special events, room reservations, rental cars, etc.
    • Will arrange, sell and book transportation and tours throughout Glacier National Park accommodating guest needs, with emphasis on Glacier Park Inc. services.
    • May coordinate the arrivals and departures of shuttles for guests and drivers.
    • May assist guests in vacation and activity planning needs. This may include suggesting hikes, tours, dining, and other activities.
    • Will work closely with the hotel Front Desk and Bellstaff to ensure all front of house duties are completed in a professional manner.

     

    Qualifications

    • Must possess ability to learn and memorize the Park’s history and points of interest. 
    • Must be pleasant, helpful, friendly, outgoing, enthusiastic and courteous in dealing with guests and co-workers.
    • Must have excellent communication skills.
    • Must have strong organizational and interpersonal skills.
    • Must be able to handle guest concerns in a tactful and caring manner.
    • Must be team-oriented and able to assist with and effectively cross train in guest services.
    • Must possess neat and pleasant grooming habits.
    • Solid computer skills required
    • May be required to obtain certification in CPR/First Aid and Smiths Systems driving instruction.
    • Ability to stand for long periods of time.
    • Valid driver’s license required.

     

    Work Environment

    • Hotel environment
    • Desk service within a high volume Hotel or lobby setting.
    • Requires ability to lift up to 50lbs.
    • Must always maintain safety habits
    • Work may include periods of outdoor duties, which may include changing temperatures and various weather conditions
    • Position may require operating shuttle services.
    • Must be able to work varied shifts: days, weekends and holidays.
    • Non-smoking environment.

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